Privacy Policy
This Privacy Policy describes how desireesydow.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@desireesydow.com or by mail using the details provided below:
Desiree Sydow, Unit 106377, PO Box 6945, London, W1A 6US
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Squarespace, Facebook
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Squarespace, payment providers such as PayPal, printing providers such as The Printspace/Creativehub.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal email address/username, email address, and phone number.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We also use this to retarget relevant advertisements that are personalised for you.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Microsoft Bing Webmaster Tools to help us understand how our customers use the Site.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
· FACEBOOK - https://www.facebook.com/settings/?tab=ads
· GOOGLE - https://www.google.com/settings/ads/anonymous
· BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new blog posts, products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Squarespace may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
YOUR RIGHTS
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
_acloggedin
Purpose: Supports login by Acuity Scheduling client if the client has an account
Purpose type: Cookie
Duration: January 1, 2025
_client_acloggedin
Purpose: Supports login by Acuity Scheduling client if the client has an account
Purpose type: Cookie
Duration: January 1, 2025
_dd_cookie_test
Purpose: Tests if cookies are supported
Purpose type: Cookie
Duration: Expires instantly
_dd_s
Purpose: Tracks browser errors
Purpose type: Cookie
Duration: Four hours
_dd_site_test
Purpose: Tests if cookies are supported
Purpose type: Cookie
Duration: Expires instantly
_grecaptcha
Purpose: Helps reduce spam in Acuity Scheduling
Purpose type: Local storage
Duration: No expiry
CART
Purpose: Shows when a visitor adds a product to their cart
Purpose type: Cookie
Duration: Two weeks
CHECKOUT_WEBSITE
Purpose: Identifies the correct site for checkout when checkout on your domain is disabled
Purpose type: Cookie
Duration: Session
client_username
Purpose: Remembers a logged in Acuity Scheduling client's username between visits
Purpose type: Cookie
Duration: One year
clientUser
Purpose: Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients
Purpose type: Cookie
Duration: 30 days
Commerce-checkout-state
Purpose: Stores state of checkout while the visitor is completing their order in PayPal
Purpose type: sessionstorage
Duration: Session
Crumb
Purpose: Prevents cross-site request forgery (CSRF)
Purpose type: Cookie
Duration: Session
hasCart
Purpose: Tells Squarespace that the visitor has a cart
Purpose type: Cookie
Duration: Two weeks
Locked
Purpose: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
Purpose type: Cookie
Duration: Session
orderStatusSessionToken
Purpose: Authenticates a visitor who logs into an order status page.
Purpose type: Cookie
Duration: One year
PHPSESSID
Purpose: Securely authenticates a visitor during their checkout in Acuity Scheduling
Purpose type: Cookie
Duration: One month
RecentRedirect
Purpose: Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
Purpose type: Cookie
Duration: 30 minutes
remember_client
Purpose: Remembers Acuity Scheduling client’s login details if they have an account
Purpose type: Cookie
Duration: 365 days
siteUserCrumb
Purpose: Prevents cross-site request forgery (CSRF) for logged in site users
Purpose type: Cookie
Duration: Three years
SiteUserInfo
Purpose: Identifies a visitor who logs into a customer account
Purpose type: Cookie
Duration: Three years
SiteUserSecureAuthToken
Purpose: Authenticates a visitor who logs into a customer account
Purpose type: Cookie
Duration: Three years
squarespace-announcement-bar
Purpose: Prevents the announcement bar from displaying if a visitor dismisses it
Purpose type: localstorage
Duration: Persistent
squarespace-likes
Purpose: Shows when you've already "liked" a blog post
Purpose type: localstorage
Duration: Persistent
squarespace-popup-overlay
Purpose: Prevents the promotional pop-up from displaying if a visitor dismisses it
Purpose type: localstorage
Duration: Persistent
squarespace-video-player-options
Purpose: Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace
Purpose type: localstorage
Duration: Persistent
ss_cookieAllowed
Purpose: Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies
Purpose type: Cookie
Duration: 30 days
ss_sd
Purpose: Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions
Purpose type: Cookie
Duration: Session
Test
Purpose: Investigates if the browser supports cookies and prevents errors
Purpose type: Cookie
Duration: Session
TZ
Purpose: Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.
Purpose type: localstorage
Duration: Persistent
Analytics and Performance
ss_cid
Duration: Two years
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit
Duration: Two years
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit
Duration: 30 minutes
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr
Duration: Two years
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt
Duration: 30 minutes
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
COMPLAINTS
As noted above, if you would like to make a complaint, please contact us by e-mail (hello@desireesydow.com) or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]